Texas Consumer Notices

Patient Rights and Records

Effective September 1, 2025
Pursuant to Texas Health and Safety Code Section 181.105 and Texas House Bill 4224

This notice is provided in accordance with state law regarding Protected Health Information (PHI) and counseling records.

Your Rights

As a client, you have the right to:

  • Access and obtain a copy of your counseling records (paper or electronic), as permitted by law

  • Request that your records be sent to a third party in writing

  • Request amendment or correction of your records

  • Receive an accounting of certain disclosures of your PHI

  • Request restrictions on certain uses and disclosures of your information

  • Withdraw consent for electronic disclosure, when permitted by law

  • Be informed about how your health information is used, stored, and transmitted

Please note: Access to certain portions of your record may be limited if release would be harmful or otherwise restricted by law.

To request your records, please email info@madewellcounselingandwellness.com with your request. Some disclosures may require a signed Release of Information, which will be provided to you through the secure client portal if needed. Requests for records may take up to 30 business days to process.

Fees: You may request copies of your complete record for a $50 fee.
If you prefer, a summary of services can be provided. Time spent preparing records, summaries, or other administrative services is billed at $200 per hour, in 30-minute increments.

Electronic Records

Your Protected Health Information may be stored or transmitted electronically for purposes including:

  • Treatment and coordination of care

  • Insurance billing and payment processing

  • Electronic health record (EHR) systems

  • Secure electronic communication

  • Telehealth services

This practice maintains administrative, technical, and physical safeguards to protect the privacy and security of your information in compliance with Texas and federal law.

Notice Concerning Complaints

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by Licensed Professional Counselors in Texas.

You may submit a complaint and supporting documentation to:

Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Phone: (512) 305-7700
Email: enforcement@bhec.texas.gov
Website: www.bhec.texas.gov

To file a complaint online, visit:
https://www.bhec.texas.gov/discipline-and-complaints/index.html

The Council investigates complaints alleging violations of the law, including but not limited to professional misconduct, unprofessional conduct, or violations of state regulations governing the practice of counseling.